Hi… I want to know if we can integrate RASA with an ITSM ticket logging tool. We want to integrate RASA with Remedy. If yes, how can we integrate it.
Any help would be appreciated.
Thanks!!
What Remedys API it does require/support?
Hey… APIs would be to create new ticket or to view the status of the existing ticket.
Yes, Rasa can work with almost any external service via action server but you need to know what are API requirements at other end.
Rasa has an example chatbot that currently works with ServiceNow. You can find it at https://github.com/rasahq/helpdesk-assistant. You could extend this by adding support for Remedy.