Hi, I’m attempting to build a bot that has the ability to handoff conversations to human agents mid conversation as alluded to here: [image] Customer Service | Rasa Conversational AI Solutions Learn the customer experience benefits of using AI chatbots. AI powered customer service chatbots reduce costs and help companies scale. The problem I’m running into is that the messages from the participant that took place during the participant <> human agent conversation (while the conversation was paused) are still being read in after the conversation is resumed. Is there a way to ignore messages that are sent while the conversation is paused? Perhaps this is due to me using the cmdline interface for the bot and stdin is still being processed while if interface was Slack or some other connection, it would be safely ignored while conversation is paused? I’m making use of the ConversationPaused and ConversationResumed events, where I pause the conversation if the action to talk to a human agent is triggered. And then listen on an external API where messages are posted to by the human agents, polling this API and getting the messages into the conversation. Once the human agent sends an ‘/unpause’ message, I trigger the ConversationResumed event, and hand the conversation back to the chatbot. Here’s the code to do that: rasa-handoff/actions.py at master · moaazsidat/rasa-handoff · GitHub Any help would be much appreciated. cc @akelad @tmbo

I want to test human hand off in rasa chatbot.can you share me a tutorial or step ?

Hi everyone from Rasa! I’m also facing similar concerns. Assumptions To expound on this concern, here are the pre-requisites that I did: Created a Rasa action server Execute pass_thread_control through facebook's Graph API class ActionFacebookHandover(Action): def run(self, dispatcher, tracker, domain): ### some logic here return requests.post( "https://graph.facebook.com/v2.6/me/pass_thread_control", params=url_query_params, json=json_data ) Serve facebook webhook endpoint through Rasa If it’s important, I’m only doing all this within a development state with a facebook app that I created Problem All features for responses and intent classification are working great. The issue now happens, as described by original problem above, that: the thread control is passed or handover is passed to live agent the secondary receiver, message inbox, or agent talks to the facebook user – take note of the conversation between the user and the agent on this step the agent marks the conversation as done and will pass the control back to Rasa ALL messages between agent and user will now be processed by Rasa as if their user input for the bot Maybe this could help solve the problem. I’m not sure if this is a facebook problem; but would be great to know your thoughts on how to alleviate the problem. Thank you! Edit: I haven’t tried looking into events like ConversationPaused() or ConversationResumed() but I will look it up if this helps.

As with the problem mentioned above, I’m getting the same issue with regards to pausing the conversation when the conversation is handed over because this means I cannot execute ConversationResumed.

you can hit this tracker endpoint to resume a conversation

Can someone provide good documentation for human handover using telegram.

Is there any way to implement human handoff using Socket programming? Currently, my user can only send a message when there is any key that triggers human handoff. But I want to establish a permanent connection between the rasa chat interface and the admin interface keeping the bot silent. Please don’t share that financial and help desk demo it is not worth it, I want human handoff, not bot handoff.

if you want implementation you can look this, you can get some idea from here — GitHub - neelkantnewra/rasa-human-handoff: I have used socket io and rest api to apply human hand off

Rasa human handoff, messages sent while ConversationPaused aren't ignored

Rasa Open Source

neelkantnewra (Neelkant Newra) June 26, 2021, 2:48pm 24

Solution is here

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Rasa human handoff, messages sent while ConversationPaused aren't ignored

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