Rasa cannot load model

Rasa Open Source
1

We are getting the following error on our Rasa open source instance.

rasa.core.agent  - Could not load model due to Gradient scaling is not supported, requires capable GPU and torch>=1.9.0.
/usr/local/lib/python3.8/dist-packages/rasa/shared/utils/io.py:97: UserWarning: The model at 'models' could not be loaded. Error: <class 'ValueError'>: Gradient scaling is not supported, requires capable GPU and torch>=1.9.0
/usr/local/lib/python3.8/dist-packages/rasa/shared/utils/io.py:97: UserWarning: Agent could not be loaded with the provided configuration. Load default agent without any model.

We are using rasa version 2.8.26

Searching online didn’t come up with any results related to the error message…

Could anyone give us any wisdom on what we are looking for?

Thank you for your time.

2

hi @pant-siftlink - can you please include your config.yml file? The error your getting is making me wonder if you have a custom pytorch component or something?

3

Hi @pant-siftlink did you solve the issue? I’m facing the same problem.