Hey everyone,
I am exploring certain use cases where we can use Rasa for the back-end & Microsoft Dynamics 365 for the Interface. If any one of you had previously integrated your Rasa chatbot with D 365 or have something to chip in, please drop your suggestions in the reply box.
Thanks in advance.
Hi all, Is there any update on this one? I would also like to know if we can integrate Rasa with Microsoft Dynamics.
Thanks in advance.
When considering the specific interactions you want to automate using Rasa within Dynamics 365, it’s crucial to explore opportunities for B2B API integration. This approach can streamline various aspects of your business processes. For instance, B2B API integration can facilitate seamless lead qualification by automatically transferring and processing lead data between systems, reducing manual input errors.
Furthermore, it empowers customer support teams by providing them with real-time access to customer information and support history through integrated APIs, leading to more personalized and efficient interactions. B2B API integration can also enhance appointment scheduling by synchronizing available time slots between your scheduling system and Dynamics 365, ensuring accurate and up-to-date appointment bookings.