@degiz response buttons can’t be used in the WhatsApp bot. There it should be numerical 1/2/3 like this.
for example: Bot: For information regarding xyz. select one of the following options:
BOT: For abc select from the following options:
How can we achieve this type of workflow with rasa?
Hello everyone This answer is probably a bit late but I’ve made a small example bot that I hope will help you solve this challenge Let me know if it was useful to you. Link to the repository.