Hello everyone what would be the proper way to model the following? I am having trouble handling this case:
Intent: Cancel
- Cancel order[entity]
- Cancel transaction[entity]
- Cancel card[entity]
Intent: Activation
- Activate card[entity]
- Activate account[entity]
Intent: Buy
- Buy a Card
- Buy a Phone
- Buy a Book
- Buy a CD
Now imagine in this simple case the user just writes “I want to cancel”. I can create a story with intent: cancel and activate a form and try to fill in the entity by asking a follow up question. We need to know what he wants to cancel before replying and this will work fine using forms.
Now I imagine the user simply writes the word “card”. How would I go about doing something similar? I don’t know what the intent would be to create a similar form since card appears in all three intents.
Thank you in advance for your help