Is there a way a goodbye intent can also be evaluated just like it works with out_of_scope intent?

Rasa Open Source
1

I have created a happy path story which works as intended including fallback when out of scope. But if users types Bye halfway through the conversation it is evaluated as out_of_scope. I want to not treat Goodbye as out_of_scope intent.

say goodbye

  • goodbye
    • utter_goodbye

Is there a way a goodbye intent can also be evaluated just like it works with out_of_scope intent ?

2

Intent prediction does not consider context. Do you really know, that it is the intent prediction going wrong and not the dialog management?

Check the logs to see the results of the intent prediction and which policy suggested the bot’s reaction.