We are currently integrating RASA into our safety reporting apps. One of the issues we are having is that we can’t use RASA-X UI to update our chatbot responses. One of the reasons that were given was that we use an API call to provide responses and retrieve data (eg. receive pictures, links, evidence, text) and so our development team doesn’t see how we can train each bot within the RASA-X UI and automatically push those re-trained responses because our API calls are fixed.
Do you guys have any thoughts on how we can re-design our use of RASA to allow for some retraining while still using an API for a response within our app?
I may need to clarify some more details, but that’s the high-level issue.