How to connect rasa with livechat

Hi, I want to connect my rasa x with the livechat . When user input unknown message, the bot will ask the user whether want to chat with live agent or not. User can choose using buttons, yes or no. If yes, the chat will direct to the livechat and there is no more connections between the user and the bot.

How can I implement this ? I already overwrite the default fallback action with my own action. But what should I customize in the socketio to do this. What are the action I need to add in my

Hey @X_X

Did you check this docs page? There’s nothing special you should do in the action to hand off the conversation to the human.

Hope that helps!