How can I troubleshoot the cluster here to access the rasa-x application and check the action server is working properly

Rasa Open Source
1

We have followed the https://rasa.com/docs/rasa-x/0.41.x/installation-and-setup/install/helm-chart/ to installed the RASA in Openshift cluster and copied the actions and models folders into the respective pods. When we try to execute the “rasa shell” command it showing below error. Could you please tell us from where we can start debugging the issue. In addition to this, from UI also we are not able to upload the model.

Rasax version : 0.42.6 Rasa : 2.8.16

Error: RasaException: Error when trying to expand the environment variables in ‘${RASA_MODEL_SERVER}’. Please make sure to also set these environment variables: ‘[’${RASA_MODEL_SERVER}’]’.

2

Hey @rajakullayappa I got the same error. Can you tell me if you fixed it and how?

3

Hi @webdev-rohit, No still issue persist for me and waiting for the help here.

4

Did you find any alternative or anything? @rajakullayappa

5

and copied the actions and models folders into the respective pods

It sounds like you aren’t following the standard CI/CD pipeline to build your images since this shouldn’t be necessary. See the CI/CD setup in the financial and helpdesk bots.

Error when trying to expand the environment variables

Rasa OSS is trying to access Rasa X as the model server and that variable is not set to the Rasa X server. Are you sure you’re using the standard helm chart.

I would stop using Rasa X since it will no longer received updates from Rasa.