Version: dev-CC Hello, I am trying to connect Rasa to FB messenger. I have Rasa & Rasa X deployed on GCP with helm etc… I followed all the directions to set up a FB page and connect Rasa to FB Messenger. When testing my bot in FB Messenger, I can type in a message to my page but I do not get a response back from Rasa. However, when I check my Rasa X domain, I can see my chats were logged from Facebook and Rasa is responding to my FB messages in Rasa X. The problem is that I am not getting a response message to pop into messenger. Everything else seems to be running fine. I am running a base project rasa init, so no custom actions or duckling at the moment. Not sure if this is the problem or not? This is what I get after running kubectl get pods on my GCP shell: `NAME READY STATUS RESTARTS AGE rasa-nginx-58fb497cb6-n78g5 1/1 Running 0 165m rasa-app-5c74988c55-gqz6n 1/1 Running 0 165m rasa-redis-master-0 1/1 Running 0 165m rasa-postgresql-0 1/1 Running 0 165m rasa-rasa-production-db985f459-vhg6k 1/1 Running 0 73m rasa-rasa-worker-f4b669594-tkxw2 1/1 Running 0 73m rasa-rasa-x-554c4bf478-mztf7 1/1 Running 0 72m rasa-event-service-8547b75db7-wvj48 1/1 Running 4 165m rasa-rabbit-0 1/1 Running 0 20m`

When you set up your facebook app, you had to select “subscriptions” - did you select the messaging_postback subscription? That’s just the first thing I’d check. No, the absence of custom actions should not be a problem.

@mloubser Yes, I subscribed my app to all 16 “subscriptions” including messaging postback. Rasa X is recognizing my messages from FB, so it looks like everything is set up okay. I’m not sure what else to do since I am not getting any errors. [Screenshot%20from%202020-04-17%2011-40-50] The only thing I can think of is that I havent verified my ID / submitted my app for review. Its saying my app isnt set up yet. [Screenshot%20from%202020-04-17%2011-56-24] [Screenshot%20from%202020-04-17%2011-58-00]

I’m pretty sure that verification step is only if you want to publish your app. Can you see any more details on the facebook side of what is happening when the bot tries to send a message?

@mloubser, no I cant see any errors. I hit f-12 in messenger… no problems. f-12 Rasa X… no problems. Inside FB for Developers… no problems. I reconnected my page and webhooks… resubscribed everything… I dont see the problem at all. Not sure what else to do. Im on my personal FB account and messaging my page directly. I even added my friend as a Tester on my app and they didnt get any response either. I’m getting a ton of 200 GET requests rolling in. Its recognizing my messages and saying its sending a response on the bottom right hand corner. Must be something to do with Facebook. Because Rasa seems to be working Okay. [Screenshot%20from%202020-04-17%2014-02-30]

@mloubser, do you have any other suggestions? A response is definitely being sent to FB Messenger no? I was thinking about starting all over again but setting up the FB app / page first and then integrate Rasa. I think there is something wrong with facebook and it is blocking my messages. Response Payload [Screenshot%20from%202020-04-20%2015-57-21]

I’m sorry I don’t have a better suggestion - It does sound like a response is being sent. I know it’s a pain to re set up the app/page, but there are a lot of settings in that process that can be hard to identify after set up is done, so let me know if you get it working.

No unfortunately not. Yesterday I completely restarted everything (setup new GCP VM instance, rasa init, new github repo, new facebook page etc…) and I am experiencing the exact same issue the second try. This time I started by setting up the Facebook page first and followed the Official Rasa Facebook Setup Documentation. Then, I followed the Rasa blog post The Complete Guide to Deploying Your Rasa Assistant. Same problem… I think this may be a FB issue. Work around solution? @mloubser

on your facebook page in the settings -> advanced messaging -> connected applications -> configure -> main receiver of the handover protocol and select your facebook page, it worked for me doing that and apart from the messages it only works for me when testing it with the same administrator of the page since another user does not respond to me, it seems to me that when you publish it, it can only be used with other users

Hi jchek, thanks for your suggestion. I tried it out and still didnt get it to work. I read through the Rasa Facebook docs again and wasnt sure if I had to add the https:// /webhook/facebook/webhooks in the credentials.yml file at the bottom. e.g. FB Messenger Documentation " The endpoint for receiving Facebook messenger messages is http://localhost:5005/webhooks/facebook/webhook , replacing the host and port with the appropriate values. This is the URL you should add in the configuration of the webhook." Does that mean I would put above in my credential.yml file? " This entry is needed if you are using Rasa X. The entry represents credentials for the Rasa X “channel”, i.e. Talk to your bot and Share with guest testers. rasa: url: “https:// /webhooks/facebook/webhook” I’m going to try one more time with the setup and set up my FB first with the advanced messenger setting you recommended. If I cant get it to work, would you be interested in helping me setup the FB messenger and get Rasa working for payment? @jchek11

FB Messenger... Rasa response not showing up in Messenger

[Deprecated] Rasa X Community Edition

memorizeracks (onstacks) June 14, 2020, 7:41pm 14

Tried 3 times with Rasa X & FB Messenger. Still not working. Willing to pay to have someone help me solve this problem. Respond back if interested.

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FB Messenger... Rasa response not showing up in Messenger

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