Custom bot not responding properly

Hello Rasa community,

My name is Praneesh. I’m working on a drugbot development using RxNorm Dataset (US NLM). I have created custom functions in my bot.py file which independently work fine, but upon integration with the chatbot, I do not get a proper response. I have a large nlu_data.json data file and stories.md created using all use cases via interactive learning. I need some help in fixing the drugbot responses.

When you say “not get proper responses” do you mean that the intent is wrong or the action is wrong? Can you post some examples?