Could not load model due to Max Retries Exceeded

Rasa Open Source
1

Hi all, I’m using boto3 to load a model from an aws s3 bucket. After 20 minutes of loading, I get the error:

Could not load model due to Max Retries Exceeded

I assumed that would be something about the aws client connection not going through but the logs before that error look as if it would work so I’m not sure what I need to change.

I also set an aws config file like this:

[default]
read_timeout = 1200
connect_timeout = 1200
http_socket_timeout = 1200

s3 =
  max_concurrent_requests = 1
  multipart_threshold = 8MB
  multipart_chunksize = 8MB

It sits in a folder called “aws_new” which I declare in docker-compose via the environment variable AWS_CONFIG_FILE like so

AWS_CONFIG_FILE: /app/aws_new/config

Further, I have set AWS_MAX_ATTEMPTS to 40, so much higher than the default.

I hope one can help me with this

2

Can you successfully pull the model using curl inside the Rasa container?

3

On my local machine yes, but not where I’m trying to deploy it: Okteto.

4

Sounds like it could be a network access issue from Okteto. Maybe a firewall rule that you need to allow the connection? Could you ssh into the container running in Okteto for your test?