Connecting Twilio_Voice to Rasa - Hangs Up Immediately

Rasa Pro CALM
1

I have connected Twilio to my basic Rasa chatbot using CALM. The call connects but immediately hangs up. When I inspect ngrok, the call is received by Rasa, the session_start message is triggered but there appears to be no content and Rasa returns a 200OK with an empty body.

I am been searching documentation and using the basic Text tutorial to keep it simple. Rasa seems to be working fine with text based communication.

I have attached details from inspector and debug log.

Any ideas how to fix this would be much appreciated.

James

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2

Hello! It sounds like your issue with Twilio and Rasa might be due to configuration. Ensure your Twilio account details are correct, the webhook URL points to your Rasa server, and check the server logs for errors. Test the Twilio endpoint with CURL, and ensure you are using the latest versions of Rasa and Twilio libraries.