Can't reply to testers using NGROK

[Deprecated] Rasa X Community Edition
1

Problem is i shared with guest testers of outside network by ngrok. its opened fine on other computers, users can write questions to rasa but bot cant reply to them. So error is here: Its like some kind of firewall problem… blocking user input text to rasa.

ERROR rasax.community.api.blueprints.stack - Failed to send message to Rasa Chat webhook. Error: Cannot connect to host stuff:5005 ssl:default [Temporary failure in name resolution]

  • Rasa Version : 2.8.16
  • Minimum Compatible Version: 2.8.9
  • Rasa SDK Version : 2.8.3
  • Rasa X Version : 0.42.6
  • Python Version : 3.8.12
  • Operating System : Linux-5.11.0-41-generic-x86_64-with-glibc2.17

please try this: http://31f0-202-126-93-84.ngrok.io/guest/conversations/development/2bc0dc15acb445a7975a4ab0bc0e3764

2

Hello @ganbaa_elmer and welcome to the forum!

Are your rasa x server is up and running on port 5005? did you authenticate ngrok token and its running port 5005 using ./ngrok http 5005?

can you share credentials and endpoints files?

3

endpoints.yml (1.4 KB) credentials.yml (980 Bytes) config.yml (735 Bytes)