Cannot create admin user with Rasa X

[Deprecated] Rasa X Community Edition
1

I’m using in the install script to create a new Rasa X instance with Docker Compose. I’ve got everything installed and the docker-compose up worked. Now I’m trying to create a user with:

sudo python3 rasa_x_commands.py create --update admin me <PASSWORD>

I get the following error:

2021-04-12 16:49:09.708326: W tensorflow/stream_executor/platform/default/dso_loader.cc:59] Could not load dynamic library 'libcudart.so.10.1'; dlerror: libcudart.so.10.1: cannot open shared object file: No such file or directory
2021-04-12 16:49:09.708394: I tensorflow/stream_executor/cuda/cudart_stub.cc:29] Ignore above cudart dlerror if you do not have a GPU set up on your machine.
Matplotlib created a temporary config/cache directory at /tmp/matplotlib-d5tq_6o1 because the default path (/tmp/.pip/matplotlib) is not a writable directory; it is highly recommended to set the MPLCONFIGDIR environment variable to a writable directory, in particular to speed up the import of Matplotlib and to better support multiprocessing.
User me does not exist. To create a new user please run `sudo python rasa_x_commands.py create admin me <pw>`

So I tried running sudo python3 rasa_x_commands.py create admin me <pw> and got the following (slightly different) error message)

2021-04-12 16:49:32.271899: W tensorflow/stream_executor/platform/default/dso_loader.cc:59] Could not load dynamic library 'libcudart.so.10.1'; dlerror: libcudart.so.10.1: cannot open shared object file: No such file or directory
2021-04-12 16:49:32.271948: I tensorflow/stream_executor/cuda/cudart_stub.cc:29] Ignore above cudart dlerror if you do not have a GPU set up on your machine.
Matplotlib created a temporary config/cache directory at /tmp/matplotlib-4608b_1s because the default path (/tmp/.pip/matplotlib) is not a writable directory; it is highly recommended to set the MPLCONFIGDIR environment variable to a writable directory, in particular to speed up the import of Matplotlib and to better support multiprocessing.
This action is not available
ERROR:__main__:Failed to create user.

Any ideas?

2

Tried again with a fresh install, and it still didn’t work. Same error. I’m on Ubuntu 20.04.

3

Tried again, again → still no luck. This time it was with the 0.39.0 install script, and here’s what I got:

This action is not available
ERROR:__main__:Failed to create user.
4

I get the same problem with a fresh ubuntu install on aws. The docs (incorrectly) have the --update flag set as well which doesn’t make sense for the first install. But with or without the update flag - both don’t work.

cd /etc/rasa
sudo python3 rasa_x_commands.py create --update admin myUsername myPassword

and

sudo python3 rasa_x_commands.py create admin myUsername myPassword

this returns

**ubuntu@host**:**/etc/rasa**$ sudo python3 rasa_x_commands.py create admin myUserName myPassWord

This action is not available

ERROR:__main__:Failed to create user.
5

Dont try to create a new user. You must use ‘me’ user. You only can change password for ‘me’ user but you can’t create new admin users into rasa-x.

python3 rasa_x_commands.py create --update admin me YOUR_PASS_HERE

I think is an error into 0.39 version.

I hope this help/solve your issue.

6

Ya, that’s the first thing I tried, and what led to the first error.

7

What is the output after run this?:

  • sudo su
  • cd /etc/rasa

  • docker-compose exec rasa-x bash

  • cd /app/scripts

  • python3 manage_users.py list
8

Hi, I’m dealing with the same problem, also using Docker Compose Install Script on Ubuntu 20.04.

python3 manage_users.py list outputs Found 0 user

9

Hi, if you’re using the free version of Rasa X (and I tried it on version 0.39.3) you should replace me with system_user, like this:

sudo python3 rasa_x_commands.py create --update admin system_user <PASSWORD>
10

Hey, it worked, дякую:)

11

Thanks John! The --update solved my very same problem

12

system message the account system_user successfully created. but error while login with the same password.

13

Hi everyone, I’m still having problems, I cannot access rasa x using the system_user

sudo python3 rasa_x_commands.py create --update admin system_user <PASSWORD>

and if I try to create a new user it doesn’t accept.

This action is not available
ERROR:__main__:Failed to create user.

I’m using rasa-x 1.0

thanks

14

its working. but when you open URL in browser, it will show invalid credentials. you cant login with this username and password. any solution?

15

the same problem is here, did you get any solution for it?