Add buttons to FAQ Responses

Rasa Open Source
1

I used this tutorial to add some FAQs using response selector but Im wondering if it is possible to add buttons in my faq responses

2

Hello @tatianaf,

FAQs are used to return static information on a structured way, why would you want to put buttons on it?

If you explain more perhaps we can find some options for your use case.

Cya!

3

Sure, so the idea is that a user might ask a general FAQ question but then we might want to guide the user to a more specific intent related to that topic. For example, the user might ask “What is ABC?” and then we might respond “ABC is a tool for XYZ… Would you like to [Install ABC] [Reset password for ABC]” So the first part of the response would be the general info answer to the FAQ and the items in brackets [] would be buttons offering popular intents for actions the user can take related to that FAQ.

4

Hello @tatianaf,

I think this is what you are looking for: fallback-policy

Being more specifically the paragraph:

This is done by customising the action ActionDefaultAskAffirmation as shown in the Sara rasa-demo action server We define some intent mappings to make it more intuitive to the user what an intent means.

Cya!

5

Thanks but that’s not what I’m looking for. I guess instead of using response selector I’ll just have to use regular intents/stories. Thanks though!

6

@tatianaf According to my understanding I think you are looking for the below concept.

responses:

utter_abc:

  • text: “ABC is a tool for XYZ… Would you like to”

    buttons:

    • title: “Install ABC”

      payload: ‘/install_abc’

    • title: “Reset Password”

      payload: ‘/reset_password’

    • title: “Anything else”

      payload: ‘/anything_else’

================================ OR ======================================== utter_abc:

  • text: “ABC is a tool for XYZ… Would you like to”

    custom:

    payload: "collapsible"

data: 

- title: Install ABC

  description: Process of installing.

- title: Reset Password

  description: 'Process of reset password'

- title: Anything else

  description: xxxxxxxxxxxxxxxxx
7

Thanks, yup, I was just trying to see if the same thing is possible with the response selector but it looks like it is not so I will use this approach instead.

8

@tatianaf You Welcome! I hope it will help you.

9

Hi, @vishnunahak @tatianaf. I am building an FAQ chat bot along with multi-channel integration. Did u figure out a way to achieve the same with Response selector ? I mean buttons so that i can use keys like “channel”, “custom”,etc.

10

No I ended up removing the FAQ functionality and using regular response structure

11

@tatianaf. Thanks for the info. I hope the next major update comes soon. It will be having this feature.

12

@Akhil You can define the channel name in each response in domain.yml

I Hope, It will help you with multi-channel.

utter_greet:

  • text: “Hi,:slightly_smiling_face: \n \n Thanks for reach out to me. I’m Rasa Bot. :slightly_smiling_face:\n”

    buttons:

    • title: “What is Bot”

      payload: ‘/about’

    channel: “socketio”

  • text: “\n How can I help you today? \n”

13

@vishnunahak. Thank you but I know this in domain.yml. I wanted to achieve this in responses/responses.md for FAQ bot to use Response Selector.