Hey guys, I was wondering if anybody else here tackled this matter. I am trying to welcome the user, by greeting once the conversation starts.
- I have multiple faq intents such as:
- intent: faq/organization_info
- intent: faq/product_info
I’ve created a rule, so whenever the conversation starts with the user greeting, it will utter the “utter_welcome” message, which looks like this:
utter_welcome:
- text: "Hello, my name is Robo, I am here to help you understand what our organization does better. Please click on one of the following matters to find more about it: "
buttons:
- title: "What does our organization do?"
payload: "/faq/organization_info"
- title: "What products are you offering?"
payload: "/faq/product_info"
Once I train it, I can greet as the user, i will have that welcome message with the buttons above, but clicking them just selectes the action “utter_faq” without selecting the full retrieval intent.
If i use the interactive shell, and I select the full retrieval intent, it will write a new story that contradicts with the FAQ rule.
I have also tried doing the following hoping that the bot will actually retrieve the full intent by itself via the message in the “title” but that doesn’t happen:
utter_welcome:
- text: "Hello, my name is Robo, I am here to help you understand what our organization does better. Please click on one of the following matters to find more about it: "
buttons:
- title: "What does our organization do?"
payload: "/faq"
- title: "What products are you offering?"
payload: "/faq"
Has anybody encountered this so far?
Later edit: Also, you guys should check the features of posting on this forum, there is no undo button and that kind of sucks :D. Also, my text formatting is not working as expected… as you can see above.
Regards, Brian