Action skipped after correct intent prediction

Rasa Open Source
1

I have some intents with entity and lookup tables. Rasa predicts the intent correctly but skips the action that is part of the story and directly jumps to the next action. Is there any issue with the way I am using lookups. Need some help on this.

NLU:

intent:Create_Card

  • how to Add a Card
  • Create Defects
  • Create Issues
  • Create Custom Cards
  • add card
  • assign card to user
  • add card
  • how can I create a card
  • crete a card
  • How to adda card
  • create a card
  • how can I add a card
  • tell me how to create a card
  • how to create card
  • create card
  • crete card
  • how to create a card
  • can I create card
  • can I create a card
  • add task

Stories:

Create.Card

  • Create_Card
    • utter_create_card
    • utter_ask_feedback

Responses:

utter_create_card:

  • text: ‘These are different ways to add cards’

utter_ask_feedback:

  • text: Was it helpful?

Here, as you can see from the logs below, * utter_ask_feedback action is predicted and utter_create_card action is skipped:

2021-03-24 21:59:52 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'ba18fd71f9f744d78d85edbb7b00c433'.
2021-03-24 21:59:52 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'ba18fd71f9f744d78d85edbb7b00c433'.
2021-03-24 21:59:52 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'ba18fd71f9f744d78d85edbb7b00c433'.
2021-03-24 21:59:52 DEBUG    rasa.core.tracker_store  - Could not find tracker for conversation ID 'ba18fd71f9f744d78d85edbb7b00c433'.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Starting a new session for conversation ID 'ba18fd71f9f744d78d85edbb7b00c433'.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Action 'action_session_start' ended with events '[<rasa.shared.core.events.SessionStarted object at 0x7f114813bfd0>, <rasa.shared.core.events.ActionExecuted object at 0x7f11481469d0>]'.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Current slot values: 
	Verbs: None
2021-03-24 21:59:52 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-03-24 21:59:52 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Received user message 'add card' with intent '{'id': 6599411694379835098, 'name': 'Create_Card', 'confidence': 0.9221572875976562}' and entities '[{'entity': 'Verbs', 'start': 0, 'end': 3, 'confidence_entity': 0.9965433478355408, 'value': 'add', 'extractor': 'DIETClassifier'}]'
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Current slot values: 
	Verbs: add
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 5 events.
2021-03-24 21:59:52 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: Create_Card | user entities: ('Verbs',) | previous action name: action_listen
2021-03-24 21:59:52 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-03-24 21:59:52 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: Create_Card | user entities: ('Verbs',) | previous action name: action_listen
2021-03-24 21:59:52 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-03-24 21:59:52 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Predicted next action 'utter_ask_feedback' with confidence 0.65.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Action 'utter_ask_feedback' ended with events '[BotUttered('Was it helpful?', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"template_name": "utter_ask_feedback"}, 1616603392.4532661)]'.
2021-03-24 21:59:52 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: Create_Card | user entities: ('Verbs',) | previous action name: action_listen
[state 2] user intent: Create_Card | user entities: ('Verbs',) | previous action name: utter_ask_feedback
2021-03-24 21:59:52 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-03-24 21:59:52 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: Create_Card | user entities: ('Verbs',) | previous action name: action_listen
[state 2] user intent: Create_Card | user entities: ('Verbs',) | previous action name: utter_ask_feedback
2021-03-24 21:59:52 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-03-24 21:59:52 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-03-24 21:59:52 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-03-24 21:59:52 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'ba18fd71f9f744d78d85edbb7b00c433'.
Was it helpful?

Why?

2

Hi @udit.pandey. A few questions to backtrack the issue:

  1. Which Rasa version are you using?
  2. Do you have more stories in your stories.yml file? If yes, could you share them here?
  3. Could you share who you are configuring your lookup table?