Bot is skipping action_listen for some entities and complete the story

Rasa Open Source
1

Hi I am using the latest version of RASA==2.5.0 for development and MongoDB as tracker store. My bot is working fine for some of the entities. But for some specific keywords its skipping the action_listion for the next question and complete the story.

For example

  1. In the first picture bot is working fine. Screenshot (638)

  2. But in the second screen if I am answering 1st question as “sometimes”, the bot is not listing for answers for the second question and completes the story.

    Screenshot (637)
    Screenshot (637)804×536 23.1 KB

I do not understand what is happening here. I tested with other 10 examples its working fine. I am attaching my stories please check once.

version: "2.0"
stories:
- story: new happy path
  steps:
  - intent: affirm
  - slot_was_set:
    - state: intro
  - action: action_start_questions
  - action: action_ask_question
  - intent: answer_question
  - slot_was_set:
    - state: questions
  - action: action_update_score
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - frequency: null
  - action: action_end_conversation
- story: user accepts receiving questions
  steps:
  - intent: affirm
  - slot_was_set:
    - state: intro
  - action: action_start_questions
  - action: action_ask_question
- story: user denies receiving questions
  steps:
  - intent: deny
  - slot_was_set:
    - state: intro
  - action: action_end_conversation
- story: user affirms while asking questions
  steps:
  - intent: affirm
  - slot_was_set:
    - state: questions
  - action: action_fallback_management
- story: user denies while asking questions
  steps:
  - intent: deny
  - slot_was_set:
    - state: questions
  - action: action_fallback_management
- story: user answers the current question ok
  steps:
  - intent: answer_question
  - slot_was_set:
    - state: questions
  - action: action_update_score
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - frequency: null
- story: user somehow answers the intro with no affirmation/denial
  steps:
  - intent: answer_question
  - slot_was_set:
    - state: intro
  - action: action_fallback_management
- story: user does not understand the questions
  steps:
  - intent: rephrase
  - slot_was_set:
    - state: questions
  - action: action_rephrase_sentence
- story: Happy path with different entities
  steps:
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - slot_was_set:
    - frequency: low-medium
  - intent: answer_question
    entities:
    - frequency: low-medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 1
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - slot_was_set:
    - frequency: low
  - intent: answer_question
    entities:
    - frequency: low
  - action: action_update_score
  - slot_was_set:
    - score_questions: 1
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation
- story: Haappy path with different entitites
  steps:
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - slot_was_set:
    - frequency: high
  - intent: answer_question
    entities:
    - frequency: high
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - slot_was_set:
    - frequency: medium
  - intent: answer_question
    entities:
    - frequency: medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 5
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation
- story: Happy path when user greets after welcome message (all entitites not recognised)
  steps:
  - intent: greet
  - action: utter_greet
  - action: utter_ask_question_request
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - intent: answer_question
    entities:
    - frequency: low-medium
  - slot_was_set:
    - frequency: low-medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 1
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - intent: answer_question
    entities:
    - frequency: a few times
  - slot_was_set:
    - frequency: a few times
  - action: action_update_score
  - action: action_fallback_management
  - slot_was_set:
    - fallback_count: 1
  - intent: answer_question
    entities:
    - frequency: medium
  - slot_was_set:
    - frequency: medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation
- story: Happy path when user greets after welcome message (all entitites recognised)
  steps:
  - intent: greet
  - action: utter_greet
  - action: utter_ask_question_request
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - slot_was_set:
    - frequency: low-medium
  - intent: answer_question
    entities:
    - frequency: low-medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 1
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - slot_was_set:
    - frequency: medium
  - intent: answer_question
    entities:
    - frequency: medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation
- story: happy path use case - bot fails to recognise entities twice in a row
  steps:
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - slot_was_set:
    - frequency: times
  - intent: answer_question
    entities:
    - frequency: considerable number
    - frequency: times
  - action: action_update_score
  - action: action_fallback_management
  - slot_was_set:
    - fallback_count: 1
  - slot_was_set:
    - frequency: all the times
  - intent: answer_question
    entities:
    - frequency: all the times
  - action: action_update_score
  - action: action_fallback_management
  - slot_was_set:
    - frequency: high
  - intent: answer_question
    entities:
    - frequency: high
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - intent: answer_question
    entities:
    - frequency: low
  - slot_was_set:
    - frequency: low
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation
- story: Story from Conversation ID 27ad652cd3ac40379822e9d2d6e6676e
  steps:
  - intent: greet
  - action: utter_greet
  - action: utter_ask_question_request
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - slot_was_set:
    - frequency: couple of times
  - intent: answer_question
    entities:
    - frequency: couple of times
  - action: action_update_score
  - action: action_fallback_management
  - slot_was_set:
    - fallback_count: 1
  - slot_was_set:
    - frequency: medium-high
  - intent: answer_question
    entities:
    - frequency: medium-high
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - intent: affirm
  - action: action_fallback_management
  - slot_was_set:
    - fallback_count: 1
  - intent: answer_question
    entities:
    - frequency: high
  - slot_was_set:
    - frequency: high
  - action: action_update_score
  - slot_was_set:
    - score_questions: 6
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation

- story: Story from Conversation ID 7159fdb0865f475d979c373750c6167b
  steps:
  - intent: affirm
  - action: action_start_questions
  - slot_was_set:
    - state: questions
  - action: action_ask_question
  - slot_was_set:
    - question_id: 1
  - intent: answer_question
    entities:
    - frequency: high
  - slot_was_set:
    - frequency: high
  - action: action_update_score
  - slot_was_set:
    - score_questions: 3
  - action: action_give_feedback
  - action: action_ask_question
  - slot_was_set:
    - question_id: 2
  - intent: answer_question
    entities:
    - frequency: medium
  - slot_was_set:
    - frequency: medium
  - action: action_update_score
  - slot_was_set:
    - score_questions: 5
  - action: action_give_feedback
  - action: action_ask_question
  - action: action_end_conversation

I don’t know from where should I start debuging.