Cannot deactivate form

[eirini]

I want to enter a phone number or to type “Initial menu” (to go to the initial menu and exit from the phone number verification).

I added a regex for phone number verification and it works. (forms,slots,mapping are defined).

• If the phone number input is correct: I will remember that your phone number is …

• Else: Please reenter your phone number or type “Initial menu”.

However, when the input is “Initial menu”, i receive * Please reenter your phone number or type “Initial menu” again and again.

Any ideas what’s wrong?

[itsjhonny (João Pedro Guimarães)]

Can you move this steps in stories file to rules file?

I think you can do it just using rules and the story is the problem

[eirini]

Hi @itsjhonny I thought that for handling Unexpected Input, stories is the right thing to do. Could you please elaborate why I should use a rule instead of a story if I want to exit a form?

[itsjhonny (João Pedro Guimarães)]

I think you can’t combine rules with stories when using rasa Form. I have many issue doing it. I just chose one Rules or Stories

Maybe @ChrisRahme can explain it better for us, or someone with more experience than me

But look this thread

How to combine stories and rules for form filling - ERROR: 'contradicting rules and stories'

The documentation is not clear on how to combine stories and rules when writing training data for an intent that involves form filling. I wrote rules for filling forms that look like this: - rule: Activate email form steps: - intent: lookup_mail_server - action: email_form - active_loop: email_form - rule: Submit email form condition: - active_loop: email_form steps: - action: email_form - active_loop: null And stories look like this: - story: look u…

Edit ---- I changed my mid, sorry for my mistake.

try it in your story

  - slot_was_set:
    - requested_slot: null
  - active_loop: null
  - action: utter_exit_form

reference: https://github.com/RasaHQ/rasa-2.x-form-examples/blob/main/04-asking/data/stories.yml

[ChrisRahme (Chris Rahmé)]

As @eirini said, this is better done in stories than in rules (see example here with the stop intent).

But @itsjhonny, what do you mean by combining? If you’re talking about using rules and stories in the same “flow”, no you can’t do that, but you still can use both.

The link above is a file for form stories, and here is a file for the forum rules.

You can see I’m using rules for activation and submission, and stories for deactivation and specific examples.

Is your bot correctly detecting the initial_menu intent? If yes and it is stopping at that intent, consider using interactive learning in Rasa Shell or Rasa X to correct that behavior and add the corrected stories in the file, as you can see in the stories files I linked.

[itsjhonny (João Pedro Guimarães)]

Thanks @ChrisRahme. This will help a lot I think Rasa Form documentation a little confuse

[ChrisRahme (Chris Rahmé)]

Agreed But it’s not really because of the docs, it also needs practice, trial and error