Utter different message on second form submit

Rasa Open Source
1

I would like to utter a different message when a user enters a form for a second time in the same conversation.

For example, if I had a support form , the first time a user submitted it, it would utter: “Ok, I am sending your request to our support.”

And if the user continued the conversation and ended up on the same form, considering slots are all filled, it would utter something like: “I already sent your request. Please, wait for an answer.”

I know it is possible to do some kind of check of conversation history in the submit method, but anyone has a better or cleaner approach?

2

hi @GeovanaRamos - that seems like an OK solution to me.

3

thanks for answering @amn41! We also thought about using a separated slot that indicates if the user already submitted the form.