Hi, I have to design an e-learning tutorbot that has multiple possible channels living in parallel: A live chat (to support learner when browsing a website) A IM chat as Telegram (for asyncronous notifications) An email (for anything else) … Take a part the connectors gateway communication logics. My problem/question is mainly about how to manage user identification. I want that a user is identified with an unique identifier (call it conversation_id) regardless of channel. In the mentioned scenario user has one different ID for each channel: An account_id on the website (e.g. solyarisoftware) A chat_id on Telegram (e.g. 1234567890) An email_address (e.g. giorgio.robino@gmail.com) So, how to let RASA chatbot accept requests coming from the same user (but from different channels)? In other words, how can I map multiple channel IDs into a RASA unique ID, say the conversation_id ? At the end of the day I need to generate a lookup table that map a UUID with all channel ids. Right? But is not clear to me what’s a good (simple) user experience. At first glance seems to me that that I need a sort of login/registration pattern: each time user submit a request on channel X, only for the first time, the user must identify himself somewhere (with his email/account_id?). So by example trough Telegram, when the Telegram connector server receive a /start command, the bot must ask the user email(or account_id), to be able to associate 1-to-1 the TG chat_id with that email. Not perfect in terms of security, I admit. Any expereience/idea/suggestion? Thanks/giorgio

Unique user_id for many channels in parallel: how to?

solyarisoftware (Giorgio Robino) May 16, 2020, 7:42pm 2

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