I’m trying to implement a live agent handoff using the TwoStageFallbackPolicy.
The documentation for Fallback Actions says that the ultimate fallback action is specified by fallback_nlu_action_name. So I have specified it in config.yml:
- name: "TwoStageFallbackPolicy"
nlu_threshold: 0.5
ambiguity_threshold: 0.2
core_threshold: 0.5
fallback_core_action_name: "action_default_fallback"
fallback_nlu_action_name: "action_operator_handoff"
But my action_operator_handoff is never triggered - after two stages of affirmation, the default fallback message is uttered.
How do I fix this so that, after the affirmations, the action_operator_handoff is triggered?