Hi @stephens , I hope you can help with this. I am using botfront to deploy my chatbot. Is there a way to send an intent from the backend via socket.io so that a conversation flow gets triggered and appears on the widget (simulating a user sending message without actually interacting with the botfront widget). I require this because I have different forms that need to be sent out to users on different days and times to record their medication intake. For example, form A is triggered by intent A at 8pm. When the user access the bot at 9pm they will see the first question of form A and answer it accordingly. Please if you can offer some assistance with this. Thank you!

I have different forms that need to be sent out to users on different days and times to record their medication intake. Rasa is not designed for this. You should find a different mechanism to notify the user and push them into a conversation with the bot. Maybe SMS, email, mobile app notification. When the user access the bot at 9pm they will see the first question of form A and answer it accordingly. For this, I would use action_session_start which is documented here . This is automatically called when the user starts a new session and you can kick off a form that checks for any messages that need to be sent or actions/forms that should be started.

@stephens thanks for the response, some followup questions. Rasa is not designed for this. You should find a different mechanism to notify the user and push them into a conversation with the bot. Maybe SMS, email, mobile app notification. For example if I send an SMS to the user telling them to log in. Once they are logged in to the portal and have the widget opened, then I have to somehow design a conversation flow where the user has to prompt the form? Is this what you are saying? For this, I would use action_session_start which is documented here . This is automatically called when the user starts a new session and you can kick off a form that checks for any messages that need to be sent or actions/forms that should be started. The issue is I have multiple different forms with different questions. Is it possible to use this function then?

For example if I send an SMS to the user telling them to log in. Once they are logged in to the portal and have the widget opened, then I have to somehow design a conversation flow where the user has to prompt the form? Is this what you are saying? Yes The issue is I have multiple different forms with different questions. Is it possible to use this function then? Yes

@stephens sorry one last question, how do i force a form to start upon in the action_session_start function? Would it be something like this where we use the ActionExecuted or should it be the FollowUpAction? class ActionSessionStart(Action): def name(self) -> Text: return "action_session_start" async def run( self, dispatcher, tracker: Tracker, domain: Dict[Text, Any] ) -> List[Dict[Text, Any]]: # the session should begin with a `session_started` event events = [SessionStarted()] # force form A to run when Session has started events.append(ActionExecuted("start_formA")) # an `action_listen` should be added at the end as a user message follows events.append(ActionExecuted("action_listen")) return events If this is incorrect, can you please let me know which function I should use? Thank you in advance.

@stephens thank you, i’ll give these option and try. Hopefully that will resolve my issues.

Trigger an intent from the backend with Botfront

Rasa Open Source

stephens (Greg Stephens) August 15, 2023, 3:38am 6

It’s best to do this with a slot like described here but you can also use FollowUpAction as described here.

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Trigger an intent from the backend with Botfront

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