Session timeout with reminder and choice of restarting or continuing session

Rasa Open Source
1

Hey everybody,

My Use Case:

Implement a session timeout which asks the user after x minutes of inactivity if the conversation should be continued from the last checkpoint, or be reset. The session timeout is triggered from outside of rasa by a /session_timeout-intent which is sent after the inactivity.

Problem:

Currently the timeout only works for sessions which follow the path of the provided stories. (below) Any ideas on how i could generalize this since i cant take into account all possible story paths.

How to write a general rule/story which takes the user back to the last state of the conversation in case it should be continued or simply call action_reset when the user wants start a now session?

Current configuration:

rules.yml

- rule: user session timeout
  condition:
  - active_loop: travel_booking_form
  steps:
  - intent: session_timeout
  - action: action_deactivate_loop
  - active_loop: null
  - action: utter_ask_session_timeout

stories.yml

- story: Session timeout inside form basic restart
  steps:
  - intent: travel_booking
  - action: utter_self_booking_option
  - intent: affirm
  - action: action_set_name
  - action: utter_travel_booking
  - action: travel_booking_form
  - active_loop: travel_booking_form
  - intent: session_timeout
  - action: action_deactivate_loop
  - active_loop: null
  - action: utter_ask_session_timeout
  - intent: deny
  - action: action_restart

- story: Session timeout inside form basic continue
  steps:
  - intent: travel_booking
  - action: utter_self_booking_option
  - intent: affirm
  - action: action_set_name
  - action: utter_travel_booking
  - action: travel_booking_form
  - active_loop: travel_booking_form
  - intent: session_timeout
  - action: action_deactivate_loop
  - active_loop: null
  - action: utter_ask_session_timeout
  - intent: affirm
  - action: travel_booking_form
  - active_loop: travel_booking_form


- story: Session timeout basic continue
  steps:
  - intent: greet
  - action: utter_greet
  - action: utter_info
  - intent: session_timeout
  - action: utter_ask_session_timeout
  - intent: affirm
  - action: utter_info

- story: Session timeout basic restart
  steps:
  - intent: greet
  - action: utter_greet
  - action: utter_info
  - intent: session_timeout
  - action: utter_ask_session_timeout
  - intent: deny
  - action: action_restart
  - action: utter_info

Thanks for your help :slight_smile:

2

Hello Thomas, I see that it’s been quite some time since you posted this and still there are no replies on this one. Where you able to solve this issue?