Sending mails with bot?


I like to have a real time push alert for a service employee to react to if bot fails to deliver an answer. In a basic way you would do that with a custom action. Then you need a connection somehow to a backend software? What is needed to send a request to a backend within a custom action? Since this might be complex I asked myself hwo can I send a simple email for some situations?

You just send the request within the custom action, you can send a request to a server, or access a DB, just as you would normally.