Hi! I have some troubles with the Rule Policy.
We have a rule which redirects user to the operator if there is no stories for user’s intent. And Rule Policy works fine with intents. But if there is an entity (which fills the slot which influence the conversation) in the intent, Rule Policy doesn’t find applicable rule and pass decision on what to do to TED, and TED gives some crasy responses.
Here is the rule, under or statement listed almost 200 intents
rules: - rule: rule_no_stories steps: - or: - intent: intent1 - intent: intent2 - intent: intent3 ... - action: utter_no_stories
How can I handle this situation? Should I write another rule where entity and slot is listed under every intent from this rule? And why Rule Policy acts like that?