- I have a bot in RASA
- I have a rocketchat
- The two are already integrated and working
- I need the bot to transfer a call to a human.
For this, I’m trying to use the rocketchat download api: https://docs.rocket.chat/api/rest-api/methods/livechat/room#transfer-livechat-room
However, to use the API, I need the following information: The room _id and the visitor token.
I don’t know how to get such information from the event.
Can you help me?