Hello! I am trying to resume the conversation after returning ConversationPaused() from custom action. I could not find any way to resume it. Rasa Core stops listening to new messages. Is there any way that I can call Events API to update the conversation while my conversation is paused?

@omerraheem , Once you paused the conversation from your custom action, you are not able to resume it from another custom action that is triggered by another intent, because the conversation is paused. The bot will start ignoring whatever you send it’s way for this particular conversation. However, you can resume the conversation by sending this curl request to the rasa-production container. This adds the resume event to the tracker of the conversation that you paused: curl --request POST --url 'http://localhost:5005/conversations/SENDER_ID/tracker/events?token=RASA_TOKEN' --header 'content-type: application/json' --data '[{"event": "resume"}, {"event": "followup", "name": "action_resume_conversation"}]' Two things that will help. One, if you look closely, you can see that I send both a resume event and a followup event. The followup event is a custom action with name action_resume_conversation, which is optional, just to notify the user upon his next message entry that the conversation has resumed. This is an example: class ActionResumeConversation(Action): """Just to inform the user that a conversation has resumed. This will execute upon next user entry after resume""" def name(self): return "action_resume_conversation" async def run(self, dispatcher, tracker, domain) -> List[EventType]: logger.info(f"Resumed the conversation") sender_id = tracker.sender_id dispatcher.utter_message( f"Resumed this conversation, with ID: " f"{sender_id}." ) return [] Second, the curl request is sent to the paused conversation, and you need to know the SENDER_ID of that conversation. It could help if you add a message to your custom action that pauses the conversation, something like this: class ActionPauseConversation(Action): """Pause a conversation""" def name(self): return "action_pause_conversation" async def run(self, dispatcher, tracker, domain) -> List[EventType]: logger.info(f"Pausing the conversation") sender_id = tracker.sender_id dispatcher.utter_message( f"Pausing this conversation, with SENDER_ID: " f"{sender_id}" ) dispatcher.utter_message( f"To resume, send this resume event to the rasa-production container:" ) dispatcher.utter_message( """curl --request POST --url 'http://localhost:5005/conversations/SENDER_ID/tracker/events?token=RASA_TOKEN' --header 'content-type: application/json' --data '[{"event": "resume"}, {"event": "followup", "name": "action_resume_conversation"}]' """ ) dispatcher.utter_message( f"When you're running it within Rasa X, send this resume event to the rasa-production container via the Rasa X /core/... endpoint:" ) dispatcher.utter_message( """curl --request POST --url 'http://HOST:PORT/core/conversations/SENDER_ID/tracker/events?token=RASA_TOKEN' --header…

Resume Conversation after Pause

Rasa Open Source

Paras (Paras) July 30, 2020, 2:11pm 7

@Arjaan Rasa server, locally, with rasa run -m models --enable-api --cors “*” --debug

1 Like

Topic		Replies	Views
Pause and Resume conversation Rasa Open Source	7	2443	May 18, 2023
Stop and restart conversation Rasa Open Source	1	767	August 8, 2019
Why PauseConversation, pause all the bot? Rasa Open Source	8	1020	March 25, 2022
Can't Resume the conversation after pausing Rasa Open Source	2	723	October 17, 2019
How to pause and resume a conversation inside a custom action Rasa Open Source	8	4062	July 29, 2020

Resume Conversation after Pause

Related topics