I have configured my RASA X with Facebook, Twilio, and rest in the credentials file. I have successfully received message in RASA X conversations using Twilio number and response has been also generated by the user is unable to receive at their end. So How can we verify outgoing message setting.
FYI: I am using a trail phone number so that might be a cause of this problem but just wanted to confirm. Message received successfully, the response generated but no response delivered to end-user means no outgoing.
Hi @Abdur-Rub, It looks like the initial message from the user is being received by Twilio., so is the problem that Rasa is generating a response and that response is not being sent by Twilio to the user?
Can you check your Twilio Logs in the Console? Are there any errors being reported there?
I tested the channel with a trial account and had no issues with sending/receiving messages. The only difference being messages I received were stamped with a notice it’s from a Twilio trial account. So I don’t think the trial account is the culprit.
Could you turn on debug mode and look at the logs for your Rasa X container? I wonder if there is an error being thrown on the Rasa side someplace.