Rasa-X tracker store not working for rest api on Slack

[Deprecated] Rasa X Community Edition
1

We have a Rasa-X project which is using intranet-facing slack using rest api call, instead of the standard internet facing slack. We have not used the rasa-slack connector but have our own shell scripts that connect Rasa-X to slack via a flask app. This is done due to organization’s security concerns. Now, the issue is we are unable to store conversations from the api in the tracker. Anyone faced a similar issue or any idea how to deal with it? we are planning to use postgressql and kuberetes cluster.

2

What Rasa endpoint are you using to post user utterances?

If you’re using the REST webhook to the Rasa production server it would look something like this:

curl --location --request POST 'http://localhost:5005/webhooks/rest/webhook' \
--data-raw '{
  "sender": "postman",
  "message": "hello, I'\''m Greg"
}'