Rasa-X interactive learning not working

Hi, I am new to rasa. I installed rasa (1.10.8) and rasa-x (0.32.2) in anaconda in windows in my local machine using following commands pip3 install rasa pip3 install rasa-x

and both successfully installed. Now when i launch rasa-x, i am able to add intents, stories, responses and train model. but in active model, i am not able to do interactive learning. while i am creating new response there in interactive learning, it kept rotating (waiting mode) and don’t come out of that.

Please help me resolve the issue. I also want to know how to check log files. where are these located? command to check them in command prompt?

Thanks and Regards Pooja