We’re using RASA with CustomActions, in Hebrew language.
We manage to extract the intent correctly in the CustomAction, by calling:
user_intent = tracker.latest_message.get('intent').get('name')
However, we get an empty Entities array when trying to extract the entities out:
user_entities = tracker.latest_message.get('entities')
Following are the relevant NLU parts in the nlu.md and stories.md files:
Can you please support us with that?
Why the Entities array is returned empty?