Rasa Helpdesk assitant : Giving json decode error

Hi All,

I have downloaded Rasa help desk assitant from here. It was working earlier smoothly with proper integration with Service Now. But now when I tried it is giving me below error. raise JSONDecodeError(“Expecting value”, s, err.value) from None json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

and I dont have any idea about where it is going wrong . Kindly help.

Please find below my error log :- D:\Python\Pratik_python\Rasa_Chatbot_Ticket\Helpdesk_version_1\actions>rasa run actions 2020-09-10 15:14:27 INFO rasa_sdk.endpoint - Starting action endpoint server… 2020-09-10 15:14:27 INFO rasa_sdk.executor - Registered function for ‘open_incident_form’. 2020-09-10 15:14:27 INFO rasa_sdk.executor - Registered function for ‘incident_status_form’. Status code of the result 200 Exception occurred while handling uri: ‘http://localhost:5055/webhook’ Traceback (most recent call last): File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\sanic\app.py”, line 976, in handle_request response = await response File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\rasa_sdk\endpoint.py”, line 102, in webhook result = await executor.run(action_call) File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\rasa_sdk\executor.py”, line 385, in run events = await action(dispatcher, tracker, domain) File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\rasa_sdk\forms.py”, line 584, in run events.extend(await self._validate_if_required(dispatcher, tracker, domain)) File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\rasa_sdk\forms.py”, line 551, in _validate_if_required return await self.validate(dispatcher, tracker, domain) File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\rasa_sdk\forms.py”, line 414, in validate return await self.validate_slots(slot_values, dispatcher, tracker, domain) File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\rasa_sdk\forms.py”, line 371, in validate_slots validation_output = validate_func(value, dispatcher, tracker, domain) File “D:\Python\Pratik_python\Rasa_Chatbot_Ticket\Helpdesk_version_1\actions\actions.py”, line 156, in validate_email return _validate_email(value, dispatcher, tracker, domain) File “D:\Python\Pratik_python\Rasa_Chatbot_Ticket\Helpdesk_version_1\actions\actions.py”, line 61, in validate_email results = snow.email_to_sysid(value) File “D:\Python\Pratik_python\Rasa_Chatbot_Ticket\Helpdesk_version_1\actions\snow.py”, line 66, in email_to_sysid result = self.handle_request(requests.get, request_args) File “D:\Python\Pratik_python\Rasa_Chatbot_Ticket\Helpdesk_version_1\actions\snow.py”, line 42, in handle_request result[“content”] = response.json() File “c:\users\pratik\appdata\local\programs\python\python36\lib\site-packages\requests\models.py”, line 898, in json return complexjson.loads(self.text, **kwargs) File "c:\users\pratik\appdata\local\programs\python\python36\lib\json_init.py", line 354, in loads return _default_decoder.decode(s) File “c:\users\pratik\appdata\local\programs\python\python36\lib\json\decoder.py”, line 339, in decode obj, end = self.raw_decode(s, idx=_w(s, 0).end()) File “c:\users\pratik\appdata\local\programs\python\python36\lib\json\decoder.py”, line 357, in raw_decode raise JSONDecodeError(“Expecting value”, s, err.value) from None json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

from the log, it looks like the custom action is calling the service now API and expecting a JSON response. It is getting something else (probably an error message) which can’t be decoded as JSON. I’d recommend adding some debug statements to the action code, right before and after the request is sent, to see what the request and response look like

1 Like

Hi …Yes …the problem was with my service now instance. It was in hibernation so I had to activate the instance. Now working fine… Thanks for the reply

I met the same problem. How did you solve it?