Rasa handling multiple intents

Hi I am quite new to Rasa and I have gone through the docs but could not decide on the best approach. My requirement is quite simple. Let me give you an instance:

User: I want to install software.

Bot: Which software?

User: Software A

Bot: (utters a hardcoded message) do A

User: Software B

Bot: (utters a hardcoded message) do B

Like ‘software’ here I have multiple intents. What could be the best possible way to handle these?

If the intents are just different software names then I suggest that you keep a single intent (say inform_software_name) and keep the software names (A, B, etc.) as entities and then handle the response in a custom action.

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