Rasa Form not getting triggered

Hi, My RASA form is not getting triggered.

- story: book item
  steps:
  - intent: greet
  - action: utter_greet
  - intent: buy_single_item
  # - action: action_search_item
  - action: category_form
  - active_loop: category_form
  - slot_was_set:
    - requested_slot: selected_product
  - active_loop: null
version: "3.0"

rules:

- rule: Activate form
  condition:
    - active_loop: category_form
  steps:
  - action: category_form
  - active_loop: category_form
actions:
  - validate_category_form
  - category_form
2022-01-28 14:41:39 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'cb8f19d36cf94fa4be2b47dc34bd2c42'.
Hey! How are you?
Your input ->  i want to buy cryoge
2022-01-28 14:41:44 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'cb8f19d36cf94fa4be2b47dc34bd2c42'.
2022-01-28 14:41:44 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'cb8f19d36cf94fa4be2b47dc34bd2c42'.
2022-01-28 14:41:44 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'cb8f19d36cf94fa4be2b47dc34bd2c42'.
2022-01-28 14:41:44 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'cb8f19d36cf94fa4be2b47dc34bd2c42'
2022-01-28 14:41:44 DEBUG    rasa.engine.runner.dask  - Running graph with inputs: {'__message__': [<rasa.core.channels.channel.UserMessage object at 0x000001A5B2E8E7C0>]}, targets: ['run_RegexMessageHandler'] and ExecutionContext(model_id='6a40fc91b57c46ca9e029d9501c35ddf', should_add_diagnostic_data=False, is_finetuning=False, node_name=None).
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'nlu_message_converter' running 'NLUMessageConverter.convert_user_message'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_WhitespaceTokenizer0' running 'WhitespaceTokenizer.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_RegexFeaturizer1' running 'RegexFeaturizer.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_LexicalSyntacticFeaturizer2' running 'LexicalSyntacticFeaturizer.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_CountVectorsFeaturizer3' running 'CountVectorsFeaturizer.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_CountVectorsFeaturizer4' running 'CountVectorsFeaturizer.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_DIETClassifier5' running 'DIETClassifier.process'.
2022-01-28 14:41:44 DEBUG    rasa.nlu.utils.bilou_utils  - Inconsistent BILOU tagging found, B- tag, L- tag pair encloses multiple entity classes.i.e. [B-a, I-b, L-a] instead of [B-a, I-a, L-a].
Assuming B- class is correct.
2022-01-28 14:41:44 DEBUG    rasa.nlu.utils.bilou_utils  - Inconsistent BILOU tagging found, B- tag not closed by L- tag, i.e [B-a, I-a, O] instead of [B-a, L-a, O].
Assuming last tag is L- instead of I-.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_EntitySynonymMapper6' running 'EntitySynonymMapper.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_ResponseSelector7' running 'ResponseSelector.process'.
2022-01-28 14:41:44 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2022-01-28 14:41:44 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_FallbackClassifier8' running 'FallbackClassifier.process'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'domain_provider' running 'DomainProvider.provide_inference'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_RegexMessageHandler' running 'RegexMessageHandler.process'.
2022-01-28 14:41:44 DEBUG    rasa.core.processor  - Received user message 'i want to buy cryoge' with intent '{'name': 'buy_single_item', 'confidence': 0.9992952346801758}' and entities '[{'entity': 'product', 'start': 14, 'end': 20, 'confidence_entity': 0.9974486231803894, 'value': 'cryoge', 'extractor': 'DIETClassifier'}]'
2022-01-28 14:41:44 DEBUG    rasa.core.processor  - Current slot values:
        queries_list: None
        selected_product: None
        session_started_metadata: None
2022-01-28 14:41:44 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 9 events.
2022-01-28 14:41:44 DEBUG    rasa.core.actions.action  - Validating extracted slots:
2022-01-28 14:41:44 DEBUG    rasa.core.processor  - Default action 'action_extract_slots' was executed, resulting in 0 events:
2022-01-28 14:41:44 DEBUG    rasa.engine.runner.dask  - Running graph with inputs: {'__tracker__': <rasa.shared.core.trackers.DialogueStateTracker object at 0x000001A5B2E8E0D0>}, targets: ['select_prediction'] and ExecutionContext(model_id='6a40fc91b57c46ca9e029d9501c35ddf', should_add_diagnostic_data=False, is_finetuning=False, node_name=None).
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'rule_only_data_provider' running 'RuleOnlyDataProvider.provide'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'domain_provider' running 'DomainProvider.provide_inference'.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_MemoizationPolicy0' running 'MemoizationPolicy.predict_action_probabilities'.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: buy_single_item | user entities: ('product',) | previous action name: action_listen
2022-01-28 14:41:44 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_RulePolicy1' running 'RulePolicy.predict_action_probabilities'.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user text: i want to buy cryoge | previous action name: action_listen
2022-01-28 14:41:44 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: buy_single_item | user entities: ('product',) | previous action name: action_listen
2022-01-28 14:41:44 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'run_TEDPolicy2' running 'TEDPolicy.predict_action_probabilities'.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'category_form' based on user intent.
2022-01-28 14:41:44 DEBUG    rasa.engine.graph  - Node 'select_prediction' running 'DefaultPolicyPredictionEnsemble.combine_predictions_from_kwargs'.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2022-01-28 14:41:44 DEBUG    rasa.core.policies.ensemble  - Predicted next action using TEDPolicy.
2022-01-28 14:41:44 DEBUG    rasa.core.processor  - Predicted next action 'category_form' with confidence 0.88.
2022-01-28 14:41:44 DEBUG    rasa.core.actions.action  - Calling action endpoint to run action 'category_form'.
2022-01-28 14:41:47 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001A5B306F430>]'.
2022-01-28 14:41:47 DEBUG    rasa.core.processor  - Action 'category_form' ended with events '[]'.
2022-01-28 14:41:47 DEBUG    rasa.core.processor  - Current slot values:
        queries_list: None
        selected_product: None
        session_started_metadata: None
2022-01-28 14:41:47 DEBUG    rasa.engine.runner.dask  - Running graph with inputs: {'__tracker__': <rasa.shared.core.trackers.DialogueStateTracker object at 0x000001A5B2E8E0D0>}, targets: ['select_prediction'] and ExecutionContext(model_id='6a40fc91b57c46ca9e029d9501c35ddf', should_add_diagnostic_data=False, is_finetuning=False, node_name=None).
2022-01-28 14:41:47 DEBUG    rasa.engine.graph  - Node 'rule_only_data_provider' running 'RuleOnlyDataProvider.provide'.
2022-01-28 14:41:47 DEBUG    rasa.engine.graph  - Node 'domain_provider' running 'DomainProvider.provide_inference'.
2022-01-28 14:41:47 DEBUG    rasa.engine.graph  - Node 'run_MemoizationPolicy0' running 'MemoizationPolicy.predict_action_probabilities'.
2022-01-28 14:41:47 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: buy_single_item | user entities: ('product',) | previous action name: action_listen
[state 4] user intent: buy_single_item | user entities: ('product',) | previous action name: category_form
2022-01-28 14:41:47 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2022-01-28 14:41:47 DEBUG    rasa.engine.graph  - Node 'run_RulePolicy1' running 'RulePolicy.predict_action_probabilities'.
2022-01-28 14:41:47 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: buy_single_item | user entities: ('product',) | previous action name: action_listen
[state 4] user intent: buy_single_item | user entities: ('product',) | previous action name: category_form
2022-01-28 14:41:47 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2022-01-28 14:41:47 DEBUG    rasa.engine.graph  - Node 'run_TEDPolicy2' running 'TEDPolicy.predict_action_probabilities'.
2022-01-28 14:41:47 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2022-01-28 14:41:47 DEBUG    rasa.engine.graph  - Node 'select_prediction' running 'DefaultPolicyPredictionEnsemble.combine_predictions_from_kwargs'.
2022-01-28 14:41:47 DEBUG    rasa.core.policies.ensemble  - Predicted next action using TEDPolicy.
2022-01-28 14:41:47 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2022-01-28 14:41:47 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2022-01-28 14:41:47 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2022-01-28 14:41:47 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'cb8f19d36cf94fa4be2b47dc34bd2c42'.

@shubham0420 can you share the rasa --version and did you customize your configuration please share config.yml and error screenshot.