Rasa Custom Action that implements a Websocket connection to a Webcare platform for escalation

Anybody here that has experience with adding escalation to a livechat/real person into Rasa using custom actions?

What platform are you using for live chat, what kind of API does it have. Can you share the code?

Kind regards, Wim

@wim.de.webmaster Can you explain, what you mean by live chat?