User: Hello I need to book a restaurant
Bot: which location are you looking for
User: I need to book a flight
Bot: Sorry I did not understand
For the second question intent is matched as “book_flight”. However action is triggered based on the conversation tracker instead of triggering action for matched intent. action_restart is not an option here as we are not aware of when will user switch context between the conversations. I understand this is a common use case. Just came across “Mapping Policy”. Is that a solution for this issue. Any thoughts are highly appreciated.