Rasa chatbot detecting random intents , and not following stories

Rasa Open Source
1

hey , i have a story to get product informations for user , based on product name. the stories go as follow

  • story: ask for product info with product name steps:

    • intent: ask_about_product_info entities:
      • product: “any_product”
    • action: action_get_product_info
    • action: action_reset_product

  • story: ask for product info without product name steps:

    • intent: ask_about_product_info
    • action: utter_get_product_name
    • intent: give_product_name entities:
      • product: “any_product”
    • action: action_get_product_info
    • action: action_reset_product

but whenever i start the second story path , after action utter_get_product_name , i input the product name i m trying to look for but its detecting intent as deny or chitchat , i dont know why that happens any solutions ?

2

Use rules instead of stories. Here’s an example.