Not getting correct output even after predicting correct intent

2019-09-24 12:03:48 DEBUG rasa.core.processor - Received user message ‘what about data security’ with intent ‘{‘name’: ‘sell_info’, ‘confidence’: 0.5576059818267822}’ and entities ‘[]’ 2019-09-24 12:03:48 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 124 events 2019-09-24 12:03:48 DEBUG rasa.core.policies.memoization - Current tracker state [{‘prev_company_search’: 1.0, ‘slot_search_utter_0’: 1.0, ‘slot_searched_query_0’: 1.0, ‘slot_searched_location_0’: 1.0, ‘intent_different_’: 1.0, ‘slot_reset_password_0’: 1.0, ‘slot_search_data_0’: 1.0, ‘slot_suggestion_0’: 1.0, ‘entity_company’: 1.0, ‘slot_website_0’: 1.0, ‘slot_company_0’: 1.0, ‘slot_resend_otp_0’: 1.0, ‘slot_nbhits_0’: 1.0}, {‘slot_search_utter_0’: 1.0, ‘slot_searched_query_0’: 1.0, ‘slot_searched_location_0’: 1.0, ‘intent_different_’: 1.0, ‘slot_reset_password_0’: 1.0, ‘slot_search_data_0’: 1.0, ‘slot_suggestion_0’: 1.0, ‘entity_company’: 1.0, ‘slot_website_0’: 1.0, ‘prev_utter_about_fe_company’: 1.0, ‘slot_company_0’: 1.0, ‘slot_resend_otp_0’: 1.0, ‘slot_nbhits_0’: 1.0}, {‘slot_search_utter_0’: 1.0, ‘slot_searched_query_0’: 1.0, ‘slot_searched_location_0’: 1.0, ‘slot_reset_password_0’: 1.0, ‘slot_search_data_0’: 1.0, ‘slot_suggestion_0’: 1.0, ‘prev_action_listen’: 1.0, ‘slot_website_0’: 1.0, ‘slot_company_0’: 1.0, ‘slot_resend_otp_0’: 1.0, ‘intent_sell_info’: 1.0, ‘slot_nbhits_0’: 1.0}, {‘slot_search_utter_0’: 1.0, ‘slot_searched_query_0’: 1.0, ‘slot_searched_location_0’: 1.0, ‘slot_reset_password_0’: 1.0, ‘slot_search_data_0’: 1.0, ‘slot_suggestion_0’: 1.0, ‘slot_website_0’: 1.0, ‘slot_company_0’: 1.0, ‘slot_resend_otp_0’: 1.0, ‘intent_sell_info_vasitum’: 1.0, ‘slot_nbhits_0’: 1.0, ‘prev_utter_sell_info’: 1.0}, {‘slot_search_utter_0’: 1.0, ‘slot_searched_query_0’: 1.0, ‘slot_searched_location_0’: 1.0, ‘slot_reset_password_0’: 1.0, ‘slot_search_data_0’: 1.0, ‘slot_suggestion_0’: 1.0, ‘prev_action_listen’: 1.0, ‘slot_website_0’: 1.0, ‘slot_company_0’: 1.0, ‘slot_resend_otp_0’: 1.0, ‘intent_sell_info’: 1.0, ‘slot_nbhits_0’: 1.0}] 2019-09-24 12:03:48 DEBUG rasa.core.policies.memoization - There is no memorised next action 2019-09-24 12:03:48 DEBUG rasa.core.policies.form_policy - There is no active form 2019-09-24 12:03:48 DEBUG rasa.core.policies.fallback - NLU confidence threshold met, confidence of fallback action set to core threshold (0.3). 2019-09-24 12:03:48 DEBUG rasa.core.policies.ensemble - Action ‘action_listen’ was predicted after a user message using policy_0_KerasPolicy. Predicting fallback action: action_default_fallback 2019-09-24 12:03:48 DEBUG rasa.core.policies.ensemble - Predicted next action using policy_4_FallbackPolicy 2019-09-24 12:03:48 DEBUG rasa.core.processor - Predicted next action ‘action_default_fallback’ with confidence 1.00. 2019-09-24 12:03:48 DEBUG rasa.core.actions.action - Calling action endpoint to run action ‘action_default_fallback’. 2019-09-24 12:03:48 DEBUG rasa.core.processor - Action ‘action_default_fallback’ ended with events ‘[‘BotUttered(text: Sorry, but can you be more specific?, data: {“elements”: null, “quick_replies”: null, “buttons”: null, “attachment”: null, “image”: null, “custom”: {“button_location”: null, “button_type”: null, “buttons”: null, “image”: null, “isCandidate”: “false”, “isJob”: “false”, “link”: null, “screening_data”: null, “screening_flag”: “false”, “search_data”: null}}, metadata: {})’, ‘UserUtteranceReverted()’]’ 2019-09-24 12:03:48 DEBUG rasa.core.processor - Current slot values:

rasa is predicting correct intent with high confidence but utter fallback, Please help to solve this

this my config file

config.yml (996 Bytes)

i have created story for this intent

Generated Story 014785203691077

  • sell_info
    • utter_sell_info

Have you added action “utter_sell_info” in the domain.yml correctly?

actions:
    - utter_sell_info

templates:
  utter_sell_info:
  - text: " This is a seller info uttarance"

If yes then can you try lowering the threshold for default fallback. That will tell us whether the confidence is the problem or not.

So in config you can write:

name: "FallbackPolicy"
 nlu_threshold: 0.1
 core_threshold: 0.1
 fallback_action_name: "action_default_fallback"

i have tried this one too. but still showing same behavior.

do you have any other suggestion @samrudh. thanks in advance