Negation in User Messages

Negation can be a tricky thing to handle correctly, and there are a number of ways to express the intent of not wanting something, for example, given a bot asking for the final confirmation of a bank transfer a user might reply with:

I don’t want to transfer the funds.

I want to cancel the transfer.

Could you abort the transfer, please?

We are therefore aiming to improve our handling of negation in user utterances and have a few questions in order to build the right solution for the problem.

  • Can you share some examples where negation has been a problem in your bots?
  • How are you currently handling these cases?
  • What would be the perfect solution for your workflow?

It would be great to get the community’s input on this issue, so we can make sure that anything we build fits your needs.

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