Multiple simultaneous chat conversation

Rasa Open Source
1

Hi All ,

How we can run multiple chat window simultaneous. Currently i can talk one at a time. I used GitHub - scalableminds/chatroom: React-based Chatroom Component for Rasa Stack for UI.

2

From my understanding you need to enable it by using the appropriate tracker store. You should probably look at using the RedisTrackerStore rasa_core/tracker_store.py at 95e430f3a6307b82cac0509f0db9d4472fd46709 · RasaHQ/rasa_core · GitHub

3

Hi Aanchan , Thanks for your response. I am using mongodbstore , but when one user is asking something other user is on waiting state

4

Hi All ,

Anyone already worked on live chat please help me. How rasa is handling multiple user.

5

I have never used scalableminds/chat but I made recent tests with the rasa-webchat, a package we maintain. The socket id is used as the sender id, so handling multiple conversations is not a problem. Using an external tracker store is useful for persistence or horizontally scalable deployments, but not required for simultaneous conversations. The MemoryTrackerstore works just fine.

6

Hi Nathan ,

Thanks for advice. I will check it

7

Hi @neerajb1,

Kindly share the what you have got on multi chat on the rasa. I am also exploring the same issue. I would share if I find something on this.

Thanks,

Neel

8

Hi, I faced the same issue. U can solve by using different sender id

9

Use user_id=tracker.sender_id to get sender id

10

HI, What the ConversationID in the conversations/{conversation_id}/messages would be? If I want to start a new conversation where I can get this before adding messages to the tracker?

1 Like
11

Figure this out. Just need to generate random conversation id

12

@znat Can you please explain if possible? I’m quite confused right now as I can only chat to the chatbot from one client. If I load my chatbot UI multiple times, the server still only understands the messages as one client, not as multiple.

Is Rasa multithreaded? How do I get the server to deal with multiple, simultaneous clients?

Any help is hugely appreciated. Thanks!

13

@hemamalini, In which function we need use this user_id=tracker.sender_id ? Actually i am initiating a conversation from my custom web page using rest api.

url: "http://localhost:5005/webhooks/rest/webhook",
	contentType:"application/json; charset=utf-8",
	type:"POST",
	data:
		JSON.stringify({
			"sender":"{conversation_id}",// Here we need to pass conversation id. ( May be we can generate a random number and pass it, right?)
			"message":userMsg
		}),

still its not clear for me. If you have any sample please provide, that will be very helpfull.

14

@alihejazi did you get any solution?

15

Anyone with the solution for this ? Is it on git ? Thanks for your help in advance!