Can someone advise on the following issue. My bot needs to be able to schedule a day off and schedule meetings and i was wondering what the best pratice would be. As both actions are very closely related in terms of NLU training data. examples:
I would like to schedule a meeting & I would like to schedule a holiday.
Both intents mainly use the same word/sentences, but scheduling a meeting will require a roomnumber or phonenumber and scheduling a holiday will require a name or service.
What would be better for the bot? Mutliple intents (schedule_meeting and schedule_holiday) or single intent (schedule) with entities such as roomnumber, phonenumber etc. And use the entity “service” (which defines if its a holiday or a meeting you want to schedule) to determine which entities should be filled to complete the action?