Issue with Rasa Rules: Action_listen triggered instead of expected rule

Rasa Open Source
1

Hello,

I’m currently facing an issue with some of my Rasa rules. While some of them work perfectly, I’m having trouble with a specific rule not being triggered as expected.

Here’s the structure of my stories and rule (anonymized for the sake of this discussion):

  - story: Account Creation - Role A
    steps:
      - intent: create_account
      - action: utter_ask_account_type
      - intent: inform
        entities:
          - type_account: "Role A"
      - checkpoint: role_A_checkpoint

  - story: Role A - Has registration number
    steps:
      - checkpoint: role_A_checkpoint
      - action: utter_ask_if_user_has_registration_number
      - intent: affirm
        entities:
          - has_registration_number: true

  - rule: Create Role A account procedures
    condition:
    - slot_was_set:
        - type_account: "Role A"
    - slot_was_set:
        - has_registration_number: true
    steps:
      - action: utter_procedure_title_create_account
      - action: utter_procedure_create_account_role_A_1
      - action: utter_procedure_create_account_role_A_2
      - action: utter_procedure_create_account_role_A_3
      - action: utter_procedure_create_account_role_A_4
      - action: utter_procedure_create_account_role_A_5
      - action: utter_ending_conversation

What I expect to happen is that, at the end of the story (once the two slots have been set with the correct values), the rule “Create Role A account procedures” should be triggered. However, from what I see in the logs, the slots are indeed set to the correct values, but the bot doesn’t seem to recognize the matching rule. Instead, it triggers the action_listen action.

I’m using a categorical slot type because I have three similar types.

Any help would be greatly appreciated as I’m not sure what I might be doing wrong here. Thanks in advance!

Best :slight_smile:

2

I would re-do this with forms.