Issue in RASA Story

Rasa Open Source
1

I want to call custom action on the following situations

Situation 1: customer: Show me my booking details. Bot: please share your booking id. Customer: 12345 Bot: your booking details are: call an API in custom actions

Situation 2: customer: Show me my booking details of booking id 12345. Bot: your booking details are: call an API in custom actions

So I need to write a single story or different story for both situations. If two stories than how the bot will identify which one to follow.

I am using following single story:

stories.md

check order status

  • greet
    • utter_greet
  • booking_details
    • utter_get_booking_id
    • slot{“booking_id”:“12345”}
    • action_booking_details
  • booking_details{“booking_id”:“12345”}
    • slot{“booking_id”:“12345”}
    • action_booking_details
  • goodbye
    • utter_goodbye

domain.yml

entities: - booking_id

slots: booking_id: type: unfeaturized

It is working good in situation 1 but in situation 2 its behavior is the same as situation 1. it means when i am asking “Show me my booking details of booking id 12345.” still, bot is asking “Bot: please share your booking id.” then after supply, the booking_id, showing the details of the booking.

So how to handle this situation?

Also, when I am tracing the response of bot asking booking_id that time two responses are getting: [{‘recipient_id’: ‘default’, ‘text’: ‘please share your booking id.’}, {‘recipient_i d’: ‘default’, ‘text’: ‘Booking Details are:call API’}]

2

You can use form actions for this. There is a required_slots() method which deals with this scenerio: forms

3

Thanks for reply. let me check the suggested solution.