I have some wrong intent mapping and need to understand what could be the issue here -
I have the following intent file -
version: “3.0”
nlu:
-
intent: greet examples: |
- hey
- hello
- hi
- hello there
- good morning
- good evening
- moin
- hey there
- let’s go
- hey dude
- goodmorning
- goodevening
- good afternoon
-
intent: goodbye examples: |
- cu
- good by
- cee you later
- good night
- bye
- goodbye
- have a nice day
- see you around
- bye bye
- see you later
-
intent: affirm examples: |
- yes
- y
- indeed
- of course
- that sounds good
- correct
- resolved
- thanks for clarification
- thanks for the link
-
intent: deny examples: |
- no
- n
- never
- I don’t think so
- don’t like that
- no way
- not really
-
intent: bot_challenge examples: |
- are you a bot?
- are you a human?
- am I talking to a bot?
- am I talking to a human?
-
intent: tld_block examples: |
- How to block TLDs
- How to Block Top Level Domains
- Block TLDs(.zip and .mov)
- Block Top level domain
-
intent: ssl_cert_issue examples: |
- unble to locally verify the issuer’s authority
- can not verify certificate issued by
- SSL Certificate error
-
intent: utter_domain_detail examples: |
- domain: github.com
- Domain name is github.com
- domain: jira.com
- domain: google.com
- domain: sourceforge.com
My domain file is as follows -
version: “3.0”
intents:
- greet
- goodbye
- affirm
- deny
- bot_challenge
- tld_block
- nlu_fallback
- ssl_cert_issue
- utter_domain_detail
entities:
- domain
slots: domain: type: text mappings: - type: from_entity entity: domain
responses: utter_greet:
- text: “Welcome to the Self Service Portal on Cisco Secure Service Edge.How can I help you?”
utter_did_that_help:
- text: “Did that help you?”
utter_goodbye:
- text: “Bye”
utter_iamabot:
- text: “I am a bot, powered by Rasa.”
utter_affirm:
- text: “Great. Glad that your concern is resolved” utter_deny:
- text: “Ok. It requires deeper root cause analysis. Let me raise a ticket to assist you better”
utter_tld_block_info:
- text: “Please see our knowledge base {link} for more information on blocking TLD via DNS/SWG”
utter_default:
- text: " Sorry, I did not get the query. Try again"
utter_ask_for_domain_detail:
- text: “Could you please provide the domain being reached for SSL error ?”
utter_domain_ack:
- text: Creating a policy specifically for the department that does not block the category for the domain {domain} will result in resolving the domain correctly
utter_ssl_cert_resolution_info:
- text: “SSL Error is due to block page IP. Recommendation is to install Cisco Root CA. Instructions can be found at {link}”
actions:
- action_get_tld_block_info
- action_get_ssl_issue_resolution
session_config: session_expiration_time: 60 carry_over_slots_to_new_session: true
My story for the execution where I have wrong intent mapping is as follows -
- story: ssl_issue
steps:
- intent: greet
- action: utter_greet
- intent: ssl_cert_issue
- action: utter_ask_for_domain_detail
- intent: utter_domain_detail
entities:
- domain
- action: utter_domain_ack
- action: action_get_ssl_issue_resolution
What is the issue I am facing - As part of the taking the input for utter_domain_detail, if an invalid entry that is not recognized by the intent intent: utter_domain_detail, then I would like the model to fall back on utter_default:
- text: " Sorry, I did not get the query. Try again"
Unfortunately it does not happen. Here is the sample output.
Could you please provide the domain being reached for SSL error ?
Your input → kkkiorrdds
Great. Glad that your concern is resolved
Any reason why the model may be thinking that it is utter_affirm for "kkkiorrdds "