Human handoff if rasa model intent score is less than a threshold value

[pvbhanuteja (Bhanu Teja)]

HI,

I’m trying to do a human handoff if the rasa model intent score is less than a threshold value. To handle human handoff I’ll be using rocket chat so any ideas or suggestions?

[jjuzl (Joe Juzl)]

Hi @pvbhanuteja ,

You can use the FallbackClassifier which allows you to set a threshold for the intent score.