Fetching the data from the backend is taking more than 3 seconds which is resulting in a timeout in slack bot. How do I resolve this? Is there a way I can send a ack to slack?
2020-10-04 20:58:24 ERROR connectors.slack_connector - Exception when trying to handle message.
2020-10-04 20:58:24 ERROR connectors.slack_connector -
Traceback (most recent call last):
File "/connectors/slack_connector.py", line 347, in process_message
await on_new_message(user_msg)
File "/env/lib/python3.7/site-packages/rasa/core/channels/channel.py", line 84, in handler
await app.agent.handle_message(*args, **kwargs)
File "/env/lib/python3.7/site-packages/rasa/core/agent.py", line 518, in handle_message
return await processor.handle_message(message)
File "/python3.7/site-packages/rasa/core/processor.py", line 97, in handle_message
await self._predict_and_execute_next_action(message.output_channel, tracker)
File "env/lib/python3.7/site-packages/rasa/core/processor.py", line 565, in _predict_and_execute_next_action
action, tracker, output_channel, self.nlg, policy, confidence
File "env/lib/python3.7/site-packages/rasa/core/processor.py", line 701, in _run_action
await self.execute_side_effects(events, tracker, output_channel)
File "env/lib/python3.7/site-packages/rasa/core/processor.py", line 604, in execute_side_effects
await self._send_bot_messages(events, tracker, output_channel)
File "/env/lib/python3.7/site-packages/rasa/core/processor.py", line 620, in _send_bot_messages
await output_channel.send_response(tracker.sender_id, e.message())
File "/env/lib/python3.7/site-packages/rasa/core/channels/channel.py", line 185, in send_response
await self.send_text_message(recipient_id, message.pop("text"), **message)
File "/connectors/slack_connector.py", line 60, in send_text_message
blocks=block
File "/connectors/slack_connector.py", line 47, in _post_message
await self.client.chat_postMessage(channel=channel, **kwargs)
concurrent.futures._base.CancelledError
2020-10-04 20:58:25 WARNING connectors.slack_connector - Received retry #1 request from slack due to http_timeout.
2020-10-04 20:58:25 WARNING connectors.slack_connector - Received message on unsupported channel: D01CD75GVPS