How to identify whether a dialog ended happily? Basically when a dialog ends, how will we flag it as a success or failure? Take an example of selling a product: How will we know whether the customer has expressed interest in buying it or rejecting our offer?
Hi @gsbnair That’s a good question. There are a couple of ad-hoc ways to track this -
- You can end your dialogue with a proxy link to redirect them to the website where they can buy. If you track the number of clicks on the link, that gives you an indication of how many dialogues reached that stage and got people interested.
- You can explicitly ask at the end of dialogue, something like - “Would you be interested in the offer?” and if the user responds with
deny, that’s an indication.